About The Book

Why is IT support so painful? You have IT Demons!

It is time to exorcise these demons and see the light.

These are stories of real companies with real employees and the changes they made to get out of “IT Hell.” Learn from their journeys and transform your “Hell Desk” to a “Help Desk”

This book is the result of decades of IT support experience. The contributors come from all backgrounds and business types. From small business to mega-corporations, from privately owned to major government entities. All these business and organizations have one common thread, they had IT Demons.

We are IT evangelicals who promote good IT.

Brian P McCoppin is a senior IT professional with decades of proven experience transforming Help Desk and IT support at government and fortune 500 corporations. He interviewed dozens of IT professionals and have taken their learnings to share with you. Follow their paths to change your Hell Desk to a Help Desk.